The purchased products will be managed within 24 / 48h from the date of the order and subsequently they will be delivered to the address indicated by the Customer in the Order within (24 / 48h) from the preparation of the order at the cost specifically indicated on the Site before sending the Order.

The delivery times indicated by ORGANIZZAZIONE GRIMALDI S.P.A. must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

As soon as our goods leave the warehouses you will receive an email with the SHIPPING CONFIRMATION in which you will find a traceability code that can be used to check the status of your order online.

The customer is required to provide a VALID TELEPHONE NUMBER, which will be communicated to the courier in case of any problems in delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for shipping.

Upon delivery of the products, the Customer is required to check:

  1. that the number of packages delivered corresponds to what is indicated in the transport document.
  2. that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps)

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, by putting a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Shipping costs. The following are:

Standard Shipping = 4.90

Delivery in 1-2 working days from order preparation

Shipping Standard Free = (For orders over € 99)

Delivery in 1-2 working days from order preparation

IMPORTANT: If an invoice is requested, it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the one paid, as required by law